1. Introduction
Ready Energy Electrical (“we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us through our website, by telephone, by email or when engaging our electrical services.
This Privacy Policy explains how we collect, use, store and disclose personal information, and how you can access or correct your information.
We aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable, as well as other relevant Australian laws.
By using our website or providing personal information to us, you acknowledge that you have read this Privacy Policy.
2. Personal Information We Collect
Depending on how you interact with us and the services you request, we may collect the following types of personal information:
- Contact information: Your name, email address, telephone number and postal or service address.
- Service information: Details about your electrical service requirements, property, installation, maintenance, repair or inspection requests.
- Enquiry information: Information you provide through our website contact forms, quotation requests, emails, telephone calls or other communications.
- Customer and transaction information: Details relating to quotations, invoices, payments, service agreements and records of work performed.
- Website usage information: Technical information such as your IP address, browser type, device information, pages visited and interactions with our website, where collected through website technologies.
- Communication records: Correspondence, feedback, complaints and other information you provide when communicating with us.
We only seek to collect personal information that is reasonably necessary for our business activities or otherwise permitted by applicable law.
Please do not provide sensitive personal information unless it is necessary for the relevant service and there is an appropriate basis for collecting it.
3. How We Collect Personal Information
We may collect personal information directly from you when you:
- Submit a contact or enquiry form through our website.
- Request a quotation, inspection, installation, repair or other electrical service.
- Contact us by telephone, email or other communication channels.
- Engage us to provide services or enter into an agreement with us.
- Make a payment or communicate with us about an invoice.
- Provide feedback or submit a complaint.
We may also receive information from third parties where reasonably necessary and lawful, such as property owners, authorised representatives, contractors, service providers or business partners involved in delivering our services.
Where our website uses analytics tools, cookies or similar technologies, we may collect certain technical and usage information automatically.
4. How We Use Personal Information
We may use your personal information for the following purposes:
- To respond to enquiries and requests for information.
- To prepare quotations and assess your electrical service requirements.
- To schedule appointments and provide electrical services.
- To communicate with you about bookings, work progress, invoices and customer support.
- To process payments and maintain appropriate business records.
- To manage our business operations and improve our services and website.
- To send service-related updates and other communications you request.
- To send marketing communications where permitted by law and, where required, with your consent.
- To prevent fraud, protect our business and address security concerns.
- To comply with legal obligations and establish, exercise or defend legal claims.
We will not use your personal information for unrelated purposes unless permitted or required by applicable law.
5. Disclosure of Personal Information
We do not sell your personal information.
We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including:
- Contractors, technicians and other service providers involved in delivering our services.
- Website hosting providers, IT support providers and website maintenance providers.
- Business administration, accounting, invoicing and payment service providers.
- Customer communication and email service providers.
- Website analytics and marketing service providers, where used.
- Professional advisers, insurers and legal representatives where appropriate.
- Government agencies, regulators, courts or law enforcement authorities where required or authorised by law.
We take reasonable steps to ensure that third parties handling personal information on our behalf are subject to appropriate confidentiality, security and privacy obligations.
6. Overseas Disclosure
Some third-party website, hosting, analytics, communication or business service providers may store or process personal information outside Australia.
Where we are likely to disclose personal information to overseas recipients, we will take reasonable steps to identify the relevant arrangements and countries where practicable, and to comply with applicable Australian privacy requirements.
Before publishing this policy, Ready Energy Electrical should confirm which third-party services it uses and whether any personal information is disclosed overseas. If overseas disclosure is not reasonably likely, this section should be updated accordingly.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand website traffic and improve user experience.
These technologies may collect information such as your browser type, device details, pages viewed, time spent on the website and interactions with website content.
Where used, analytics or advertising services may process certain website usage information in accordance with their own privacy policies.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
If our website does not use cookies, analytics or advertising technologies, this section should be amended to reflect that fact.
8. Direct Marketing
We may use your contact details to provide information about our services, special offers or business updates where permitted by applicable law.
You can opt out of marketing communications at any time by using the unsubscribe option provided in the communication, where available, or by contacting us directly.
We will process your opt-out request within a reasonable period and will not send further marketing communications where you have validly opted out, except where otherwise permitted by law.
We may continue to send essential service-related communications, such as appointment confirmations, quotations, invoices and information relating to existing work.
9. Storage and Security of Personal Information
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
Depending on how information is collected and stored, these steps may include:
- Using appropriate access controls and account security measures.
- Limiting access to personal information to authorised personnel and service providers.
- Using reputable systems for storing business and customer records.
- Maintaining reasonable operational and technical security practices.
- Taking steps to securely delete or de-identify information when it is no longer required, subject to applicable recordkeeping obligations.
No method of electronic storage or transmission is completely secure. Accordingly, we cannot guarantee absolute security of personal information.
If a data breach occurs, we will respond in accordance with applicable legal obligations, including the Notifiable Data Breaches scheme where it applies.
10. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business records, resolve disputes and comply with applicable legal obligations.
Some information, including financial and transaction records, may need to be retained for periods required by Australian law.
When personal information is no longer required and there is no legal reason to retain it, we will take reasonable steps to securely destroy or de-identify it.
11. Access to and Correction of Personal Information
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, please contact us using the contact details provided at the end of this Privacy Policy.
We may need to verify your identity before processing your request. We will respond within a reasonable period and in accordance with applicable law.
In certain circumstances, we may be permitted to refuse access or correction requests. If this occurs, we will explain our decision where legally required.
12. Privacy Complaints
If you believe that we have mishandled your personal information or breached applicable privacy requirements, you may submit a complaint using the contact details below.
Please include sufficient information about your concern so that we can investigate it.
We will acknowledge and assess your complaint, make reasonable enquiries and endeavour to provide a response and resolve the matter within a reasonable period.
If you are dissatisfied with our response, or if the matter remains unresolved, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), subject to its requirements.
Website: https://www.oaic.gov.au/
Privacy enquiries: https://www.oaic.gov.au/privacy/privacy-complaints
13. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of websites operated by third parties. When you follow an external link, we encourage you to review the relevant website’s privacy policy before providing personal information.
14. Children’s Privacy
Our website and electrical services are not specifically directed at children. We do not knowingly collect personal information from children unless it is reasonably necessary for a legitimate business purpose and permitted by applicable law.
Where personal information relating to a child is provided to us, we will handle it in accordance with applicable legal requirements.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers or legal obligations.
Any updated version will be published on our website, with the revised effective date shown at the beginning of the policy.
We encourage you to review this page periodically to remain informed about how we handle personal information.
16. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact Ready Energy Electrical using the contact details published on our website.
Business: Ready Energy Electrical
Website: https://readyenergyelectrical.com.au/